Premium Balcony Privacy Screens

Last Updated: January 2025

1. Introduction

BalcoGuard NL ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or request our catalog.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and any other details you provide in our contact forms
• Technical Data: IP address, browser type, device information, and website usage statistics
• Communication Data: Records of correspondence when you contact us

3. How We Use Your Information

We use your personal data for the following purposes:

• To send you the requested catalog and product information
• To respond to your inquiries and provide customer support
• To improve our website and services
• To send marketing communications (only with your consent)
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Our legitimate interests in providing services and improving our business
• Contractual necessity when fulfilling requests
• Legal obligations under Dutch and EU law

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (email services, analytics)
• Legal authorities when required by law
• Business partners only with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

7. Your Rights (GDPR)

Under Dutch and EU law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically, this is 3 years from your last interaction with us.

9. International Data Transfers

Your data is primarily processed within the Netherlands and EU. Any transfers outside the EU are protected by appropriate safeguards.

10. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

Email: privacy@balcoguard-nl.com
Address: BalcoGuard NL, Amsterdam, Netherlands

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the BalcoGuard NL website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

BalcoGuard NL provides wind-resistant balcony privacy screens and related products designed for use in the Netherlands. We offer:

• Product catalog and information services
• Custom consultation for balcony solutions
• Product sales and installation services
• Customer support and warranty services

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Prohibited activities include:

• Transmitting harmful or malicious code
• Attempting to gain unauthorized access
• Using automated systems to scrape content
• Impersonating others or providing false information

4. Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product specifications are subject to change without notice
• Colors may vary from screen displays
• We reserve the right to correct pricing errors
• All measurements and wind-resistance ratings are approximate

5. Orders and Payments

When placing an order:

• Orders are subject to acceptance and product availability
• Payment is required before shipment unless otherwise agreed
• We accept standard payment methods operating in the Netherlands
• All prices are in Euros and include applicable VAT

6. Delivery and Installation

Delivery terms:

• Standard delivery within the Netherlands is 5-10 business days
• Installation services are optional and quoted separately
• Delivery dates are estimates and not guaranteed
• Risk passes to the customer upon delivery

7. Warranties

Our products come with:

• 5-year warranty against manufacturing defects
• Warranty covers materials and workmanship under normal use
• Warranty does not cover damage from improper installation or misuse
• Statutory consumer rights under Dutch law apply

8. Limitation of Liability

To the extent permitted by Dutch law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the purchase price of the product
• Nothing in these terms excludes liability for fraud or personal injury

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by BalcoGuard NL and protected by copyright and trademark laws. Unauthorized use is prohibited.

10. Governing Law

These Terms of Service are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of Dutch courts.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

12. Contact Information

For questions about these terms, contact us at:
Email: info@balcoguard-nl.com
Address: BalcoGuard NL, Amsterdam, Netherlands

Last Updated: January 2025

1. Our Commitment

At BalcoGuard NL, we stand behind the quality of our wind-resistant balcony privacy screens. We want you to be completely satisfied with your purchase. This refund policy outlines your rights and our procedures.

2. 30-Day Return Period

Under Dutch consumer protection law, you have the right to return products within 30 days of delivery for a full refund, provided:

• Products are unused and in original packaging
• All tags and protective films are intact
• Products have not been cut, modified, or installed
• You notify us within the 30-day period

3. Custom-Made Products

Custom-designed or made-to-measure privacy screens cannot be returned unless:

• The product is defective or damaged
• The product does not match your confirmed specifications
• We made an error in manufacturing

4. How to Initiate a Return

To return a product:

• Contact our customer service at returns@balcoguard-nl.com
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Package the product securely in original packaging
• Ship to the address provided (return shipping costs apply unless product is defective)

5. Refund Processing

Once we receive and inspect your return:

• We will send you confirmation within 2 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to your original payment method
• You will receive an email confirmation when the refund is processed

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Notify us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange free pickup and replacement or full refund
• No return shipping costs for defective items

7. Warranty Claims

For warranty-related issues after the 30-day return period:

• Contact us with details of the issue
• We will assess whether the issue is covered by warranty
• Warranty claims may result in repair, replacement, or refund
• Our 5-year warranty covers manufacturing defects

8. Non-Refundable Items

The following cannot be refunded:

• Products damaged by customer or improper installation
• Products used outdoors and exposed to weather
• Installation services already completed
• Shipping and handling fees (unless product is defective)

9. Cancellation Before Shipment

You may cancel your order before shipment for a full refund. Once shipped, standard return policies apply.

10. Return Shipping Costs

Standard returns:

• Customer pays return shipping unless product is defective
• We recommend insured shipping with tracking
• Customer is responsible for return shipping damage

11. Exchanges

We gladly exchange products for different sizes, colors, or models within 30 days. Contact us to arrange an exchange before returning the original item.

12. Contact for Returns

For all return and refund inquiries:
Email: returns@balcoguard-nl.com
Phone: +31 20 123 4567
Hours: Monday-Friday, 9:00-17:00 CET

Last Updated: January 2025

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be switched off:

• Session cookies for form submission
• Security cookies to prevent fraud
• Cookie consent preferences

Analytics Cookies (Optional)

These help us understand how visitors interact with our website:

• Page view tracking
• Time spent on site
• Navigation patterns
• Device and browser information

Functional Cookies (Optional)

These enable enhanced functionality and personalization:

• Language preferences
• Regional settings
• Previously viewed products

Marketing Cookies (Optional)

These track your online activity to help show relevant advertisements:

• Advertising network cookies
• Remarketing pixels
• Social media integration

3. Third-Party Cookies

We may use services from third parties that set their own cookies:

• Google Analytics: For website traffic analysis
• Social Media Platforms: For social sharing buttons
• Payment Processors: For secure transactions

4. Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
• Consent Cookies: Stored for 12 months

5. Managing Your Cookie Preferences

You have several options to manage cookies:

• Use our cookie banner to accept or decline optional cookies
• Change your browser settings to block or delete cookies
• Use browser privacy/incognito mode
• Contact us to update your preferences

6. Browser Cookie Controls

Most browsers allow you to:

• View cookies stored on your device
• Delete all or specific cookies
• Block third-party cookies
• Block all cookies (this may affect site functionality)

For instructions on managing cookies in your browser:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

7. Impact of Disabling Cookies

Blocking or deleting cookies may affect your experience:

• Some website features may not work properly
• You may need to re-enter information
• Personalized settings will not be saved
• Essential functions will still work

8. Do Not Track

We respect Do Not Track (DNT) browser settings. When DNT is enabled, we limit data collection to essential functions only.

9. Updates to Cookie Policy

We may update this cookie policy to reflect changes in technology or regulations. We will notify you of significant changes via our website.

10. Your Consent

By using our website and accepting cookies through our banner, you consent to our use of cookies as described in this policy. You can withdraw consent at any time.

11. Contact Us About Cookies

If you have questions about our use of cookies:
Email: privacy@balcoguard-nl.com
Address: BalcoGuard NL, Amsterdam, Netherlands